BEFORE WE SAY HELLO
Good questions.
Straightforward answers.
Is this a private tour?
Yes. Experiences are planned for you and the people you book with. Your route, host and transport arrangements are confirmed with Carmen for your group.
How do I book?
For 1–6 guests, enter your email on the booking page, accept the deposit terms and continue to the US$50 PayPal deposit. All other trip details can be shared later. Carmen then discusses availability, your itinerary and the final price with you. For groups of 7–60 or a custom itinerary, you can start with a no-payment inquiry and a tailored quote.
What does my US$50 deposit cover?
US$50 is a deposit for the whole booking, not the final tour price. Carmen will discuss your request and share the final itinerary and total price before you decide to proceed. Your requested date and tour are not confirmed by this deposit. The deposit will count towards the agreed final total. If Carmen cannot accommodate your requested date, or you decline the final quote, the full US$50 deposit will be refunded.
When is my trip confirmed?
Paying the deposit does not reserve a date or confirm a tour. Carmen checks your payment, confirms availability and agrees the final itinerary and price with you before confirming your booking.
How do I pay the remaining balance?
Your US$50 deposit is credited towards the final agreed total. Carmen confirms the remaining amount and currency with you. Cash payment on arrival can be arranged.
Is the US$50 discount the same as the deposit?
They are separate. If you claim the website offer, share your code with Carmen for US$50 off the final agreed trip price, once per booking, with no minimum spend or expiry. The US$50 deposit stays unchanged and counts towards that discounted total.
Do I have to ride a motorbike?
No. Tell us whether you prefer a car or a motorbike with a driver. On motorbike experiences, guests ride as passengers. Vehicle arrangements are confirmed for each booking.
Can you host a large group?
We welcome inquiries for groups of 7–60. Share the date, number of guests and what you have in mind. Carmen arranges transport with a vendor and sends a custom quote, including the deposit and payment arrangements, before you decide to proceed.
Which languages are available?
Tell us your preferred language when you inquire or book. Language arrangements are confirmed with your itinerary.
Can the food route fit my dietary needs?
Share dietary preferences and allergies before agreeing your itinerary so Carmen can assess suitable stops. Independent food stalls cannot guarantee an allergen-free environment. You can discuss your needs before paying a deposit.
What if my plans change?
Your initial US$50 deposit is refunded in full if Carmen cannot accommodate your requested date or you decline the final quote. Contact Carmen to arrange the refund. Any cancellation or rescheduling terms for an agreed final itinerary are discussed before you confirm that itinerary.